Cash Withdrawals in HK and Macau

Cash Withdrawals in HK and Macau

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ACCESS TO YOUR MONEY ROUND THE CLOCK

With 24×7 access to around 3,000 ATMs, you’re never out of reach of a JETCO ATM whether at home, at work or simply out shopping.

Withdraw HKD or RMB* or Foreign Currency*** in Hong Kong, and withdraw MOP**, HKD or RMB* in Macau.

Our secure, fast network makes it easy to check the balance in your account at any JETCO ATMs.

Travelling outside Hong Kong and Macau

Find ATM

Atm-map-4.jpg
ATM locator

* For RMB cash withdrawal, customers may withdraw RMB notes from their RMB account through the ATMs of their own bank only. Some JETCO ATMs offer an RMB exchange service that enables customers to withdraw RMB notes from non-RMB accounts. The currency conversion rate is displayed on the ATM screen and can be confirmed before the transaction. There may be a service charge. Customers should check with the card issuing bank for more details.

** For MOP cash withdrawal, cardholders of a JETCO Hong Kong member bank must pay a fixed currency conversion rate at HK$1:MOP$1.028. There may be a cross-border service charge. Customers should check with the card issuing bank for more details.

*** For Foreign Currency cash withdrawal, some JETCO ATMs offer Foreign Currency exchange service that enables customers to withdraw Foreign Currency notes from HKD accounts. The currency conversion rate is displayed on the ATM screen and can be confirmed before the transaction. Customers should check with the designated JETCO member bank or the card issuing bank for more details.

FAQ
  • What is Fast Cash service?

    Fast Cash is designed for customers who simply need to perform cash withdrawal at ATMs or for elderly use.

  • Where can I find JETCO ATM?

    You may find and locate a JETCO ATM through our ATM Locator. By selecting the desired Region, Area and District, a list of JETCO ATMs will show up on the map indicating the supported services and currencies, along with the exact address of the specific ATM. The number of displayed ATMs will indicate only the ATMs of the selected District. To find an ATM of another District, simply select from the “District” menu at the top of the ATM Locator.

  • Is there a service charge for making cash withdrawal?

    There is no service change if the cash withdrawal is performed in the legitimate region (Hong Kong or Macau) of the card issuing bank. But if the cash withdrawal is performed across the region (e.g. cash withdrawal with an ATM card issued in Hong Kong through Macau ATMs) or through non-JETCO member banks’ ATMs, a service charge will be involved. (Please refer to the “List of JETCO member banks“)

  • Is there a cash withdrawal limit?

    Yes. Different JETCO member banks will have different maximum and minimum transaction amount for every cash withdrawal made through an ATM.

  • What can I do if no cash is dispensed from the ATM after making cash withdrawal?

    If the money has been deducted from your bank account, please contact your card issuing bank or the bank that provides the service.

  • What can I do if the ATM does not eject my card or if I forgot to take the card?

    Please contact your card issuing bank for assistance immediately.

  • What can I do if I forgot to take the cash from the ATM after making a successful transaction?

    The ATM will take back the cash if it remains there within certain period of time. We advise you to contact your card issuing bank or the bank that provides the service.

  • Under what circumstances that my transaction will be rejected?
    • If your bank account has insufficient money, your transaction will be rejected.
    • If the service is not supported by your bank, your transaction will be rejected.
    • If the service does not allow cross region transaction, your transaction will be rejected.
  • Can I withdraw RMB from my RMB account?

    Currently, a customer may withdraw RMB notes from his/her RMB account through the ATMs of its own bank only. Customers are advised to check with their bank for the availability of such service.

    Some JETCO ATMs offers RMB exchange service that enables customers to withdraw RMB notes from non-RMB accounts.

  • Can I make cash withdrawal outside Hong Kong?

    JETCO cardholders can withdraw cash through ATMs with “JETCO” logo in Hong Kong and Macau.
    Customers with CUP cards issued by JETCO member banks can also enjoy cash withdrawal and balance enquiry service all over the world.
    Customers with Cirrus card can perform cash withdrawal and balance inquiry through ATMs with “Cirrus” logo all over the world.

  • For a Hong Kong customer, is there a service charge for making cash withdrawal outside Hong Kong? Similarly, for a Macau customer, is there a service charge for making cash withdrawal outside Macau?

    A service fee, determined by individual card issuing bank, will be charged for each cash withdrawal made outside your region.

  • What is the foreign exchange rate used when I make cash withdrawal through ATMs outside my region?

    The foreign exchange rate of the day will prevail for all cash withdrawals and it is also subject to the rate provided by individual card issuing bank.

  • What account can I use to do Foreign Currency cash withdrawal and what is the foreign exchange rate used?

    Currently, a customer may withdraw Foreign Currency notes from his/her HKD account through some JETCO ATMs which offer Foreign Currency exchange service. The foreign exchange rate of the day will prevail for all cash withdrawals and it is also subject to the rate provided by the designated JETCO member bank.

Cash withdrawals around the world

Cardless Withdrawal

Other ATM functions

ATM locator